Our specialised team of e-commerce experts at Metyis assess clients’ needs, devise solutions, and integrate new tools and resources into clients’ sales operations.

By targeting new and existing customers, optimising warehouse processes and supply chain logistics, forecasting behaviours and considering details such as packaging, our e-commerce solutions enhance the customer journey online and offline and make products accessible to new markets. All e-commerce solutions are sleek and will revitalise engagement with marketing that converts leads and brings brands into the digital age.

Solutions can take the form of CRM platform installation, sharpening CRO, incorporating 3rd party platforms, standardising assortment and pricing, and ensuring that customer service staff possess the resources required to thrive within their roles. Enhanced by data strategy, advanced tech tools and meticulously coordinated supply chains, these pillars are improved. Customers are guided through the virtual space to make their purchases and receive attention and care until the product reaches its destination. Every step of the way, the process is studied closely to derive insights that add value.

Businesses will gain the ability to forecast their customers’ behaviours and adjust strategies accordingly with knowledge of their transaction histories, loyalty patterns and delivery logistics, all stored in a centralised data lake. This practice makes reactivating leads and launching timed campaigns completely seamless.

E-commerce engagements

Deeply invested in long-term success, we offer several forms of engagement.

- E-commerce performance assessments are delivered alongside relevant recommendations and benchmark performance across business units with 24 metrics. At Metyis, we evaluate different tools, technologies, vendors and processes, map their maturity, and prioritise the solutions for maximum impact.

- Short-term project support with clearly defined scopes could entail training customer service teams to thrive within their roles.

- Tailored services over a prolonged period—that if needed—would give our team control of entire business functions within the clients’ operation.

- Partnership with Metyis for the entire venture entails sharing risks and rewards, with access to all in-house resources. This process involves turning over controls with some guardrails to take projects to the next level.

Asking the right questions is vital. At Metyis, we combine strategy, data and technology that equip clients with advanced resources, heightened understanding and a user experience that facilitates long-term retention