Application Management Associate
Software or hardware
Senior
Porto

Who we are

We are Metyis, a forward-thinking, global company that collaborates with business partners and clients to create and implement the capacities and capabilities required to improve future performance. We operate across a wide range of industries, and with our embedded partnership model we commit to driving sustainable growth for industry-leading organisations, elevating their potential with a long-term vision.

At Metyis, we develop integrated solutions that enable growth by working within our business partners’ organisations with diverse and multidisciplinary teams. This collaborative environment allows Metyis to build strategies and execute them through an ecosystem that combines Big Data solutions, Digital Commerce solutions, Marketing & Design solutions, and Advisory services.

Our teams are set up so that you have plenty of room to build bigger and bolder ideas by speaking your mind and being creative with your knowledge. Imagine the things you could achieve with a multidisciplinary team that encourages you to be the best version of yourself.

We are Metyis. Partners for Impact.

What we offer 

  • Opportunity to manage service management applications and improve related processes/services.
  • Be part of a team applying strong Information Systems application technology knowledge and expertise.
  • Assist with global business needs and help solve difficult topics.
  • Become part of a fast-growing international and diverse team.

What you will do  

  • Management of our globally implemented applications (SAP and non- SAP) in the areas of logistics or e-commerce.
  • Ensuring an optimal quality of the globally available applications.
  • Cooperation in global support as well as a continuous exchange of knowledge with the Headquarters Germany and our units in New York and Hong Kong.
  • Analysis of incidents as well as follow-up and escalation management.
  • Systematic analysis of incidents with the aim of avoiding problems in the future.
  • Proactive and event-triggered use of the monitoring system to identify acute and avoid potential future causes of faults.

What you’ll bring  

  • BE/ BTECH/ ME/ MCA- degree in Computer Science, Engineering, Studies in Business informatics or equivalent education.
  • 3+ years of relevant experience supporting SAP applications, with SAP SD or and SAP AFS/Retail/CAR, preferably in the logistics or e-commerce environment.
  • Sound knowledge of process modeling, project management, and ITIL service management.
  • The ability to manage multiple demands on your time, working with cross-functional, virtual, and international teams.
  • Ability to innovate and to effectively deal with rapid change in a positive manner.
  • Excellent analytical thinking, problem-solving, organizational, and time management skills.
  • Strong written and oral communication skills in English.
  • Willingness to travel for business meetings, as required.

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