E-Commerce Operations Specialist
Software or hardware
Junior
Porto

Who we are

We are Metyis, a forward-thinking, global company that collaborates with business partners and clients to create and implement the capacities and capabilities required to improve future performance. We operate across a wide range of industries, and with our embedded partnership model we commit to driving sustainable growth for industry-leading organisations, elevating their potential with a long-term vision.

At Metyis, we develop integrated solutions that enable growth by working within our business partners’ organisations with diverse and multidisciplinary teams. This collaborative environment allows Metyis to build strategies and execute them through an ecosystem that combines Big Data solutions, Digital Commerce solutions, Marketing & Design solutions, and Advisory services.

Our teams are set up so that you have plenty of room to build bigger and bolder ideas by speaking your mind and being creative with your knowledge. Imagine the things you could achieve with a multidisciplinary team that encourages you to be the best version of yourself.

We are Metyis. Partners for Impact.

What we offer

  • Opportunity to accelerate the pace of digitalization & e-commerce growth through advanced technology, business intelligence, and analytics.
  • Driving high-impact insights, and enhancing decision-making across the entire organization.
  • Driving brand equity and digital sales through enhanced digital experiences.
  • Interaction with senior business and e-commerce leaders on regular basis to drive their business toward impactful change.
  • Become part of a fast-growing international and diverse team.

What you will do

  • Ensure smooth end2end customer order experience through various Ecom platforms globally.
  • Monitoring of operative Ecom processes. Troubleshooting and coordination of bug fixes in close collaboration with internal and external stakeholders.
  • Analyse SLAs and create reports based on business needs. Initiate and drive data-based decisions and enhancements.
  • Support the team in various operative onsite communication activities and transactional emails to ensure an outstanding customer experience.
  • Work closely together with external providers such as 3PLs and global enablers to ensure smooth order processes.

What you’ll bring

  • Understand Ecom customer needs and impacts - SLA (Service-level agreement).
  • Understanding of Ecom KPIs and reflecting them into own priorities.
  • Strong understanding of stakeholder management and ability to maintain effective collaboration.
  • Self-starter attitude and willingness to take ownership.
  • Willingness to make decisions and come up with own solutions.
  • Process and IT Affinity.

Nice to have 

  • Fluency in other (European) languages besides English, such as German, Spanish, or French.
  • Experience within the retail and fashion industry.
  • Experience within international environments, consultancies, or a start-up environment.
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