CRM Campaign Management Lead/ Tester (Fashion)

Digital Commerce

Mid

Porto

Who we are

We are Metyis, a forward-thinking, global company that develops and delivers solutions around Big Data, Digital Commerce, Marketing and Design and provides Advisory services. We have offices in 15 locations with a talent pool of 1000+ employees and more than 50 nationalities, dedicated to creating long-lasting impact and growth for our business partners and clients.

Together with HUGO BOSS, our esteemed business partner, we have embarked on a joint venture and created the HUGO BOSS Digital Campus, dedicated to increasing the data analytics, eCommerce and technology capabilities of the company and boosting digital sales. The HUGO BOSS Digital Campus employees will help create a state-of-the-art data architecture infrastructure, advanced business analytics, and the development and enhancement of HUGO BOSS’ eCommerce platform and services.

This collaborative environment will provide the capabilities required for HUGO BOSS to maximise data usage and support its growth trajectory towards becoming the leading premium tech-driven fashion platform worldwide.

What you will do

Responsible for testing resource planning and effort estimation as well as coordinating all testing roles and release activities.
Define, implement and maintain a new holistic test structure, test processes and test documentation for a Campaign Management System.
Develop comprehensive test plans and test cases, tailored to address specific business needs and use cases.
Conduct end-to-end business testing to ensure seamless integration and smooth workflow between various system components and departments.
Create and prepare testing data, execute test cases and ensure that all test results are correctly documented in the test system.
Develop and maintain a tester training and train testers and create and maintain Release documentation to be understood for different company levels.
Perform and manage Functional and Integration testing with third parties via agreed test plan and ensuring defects/issues are resolved by third parties within timeline.
Collaborate closely with IT, key users and product owner to understand business requirements, user stories, and acceptance criteria. Coordinate BUG fixing from BU side.
Data quality tasks: including data crosschecks and data management with other departments.
Monitor and report the status and progress of each test phase to different stakeholders and assure test quality.
Support in operative Campaign Management and team support.
Stay abreast of industry trends, business best practices, and emerging technologies to propose innovative testing approaches.

What you’ll bring

• Bachelor's degree or several years of experience in Computer Science, Project Management, Information Systems, or a related field.

• Proven experience as a Business Test manager with a strong understanding of business processes and workflows.

• Founded experience of working with Campaign Management Software required.

• Experience in test planning and strategies with a strong understanding of test management processes, automation, design techniques, and best practice.

• Previous experience in Customer Relationship Management is a plus.

• Proficiency in creating test scenarios, test cases, and test data that reflect real-world business scenarios.

• Familiarity with bug tracking systems.

• Experience in manual testing techniques, as well as exposure to automated testing tools and frameworks.

• Effective communication with the ability to liaise between technical and non-technical stakeholders.

• Fluent in English, knowledge of other languages is a plus but not mandatory.

• Strong organizational and time management skills to prioritize testing efforts based on business needs.

• Knowledge in Azure DevOps and Microsoft Dynamics CRM is an advantage.