The assessment phase is when project teams are created and key stakeholders are identified. This involves having discovery sessions to understand the business operating model to discuss and establish which KPIs need to be impacted. We also check baseline levels for future reference and improvement, along with the transformation.
The data gathered in the assessment phase is analysed to identify industry bottlenecks, as well as research and benchmark industry standards. From this data, we propose and brainstorm potential solutions with our client team which helps us ascertain the potential for introducing digital technologies, from which change management measures can be introduced.
Following assessment and analysis, we present a final solution and implement a plan that is discussed and aligned so that change management can shift to a higher gear. If needed, digital and technology teams can be brought in for implementation.