The key to a successful execution project, besides keeping track of the transformation tasks, are the people within who are affected by the transformation and must be continuously informed, motivated, and aligned. It is important, especially during longer execution projects to prepare the transformation roadmap based on clearly defined milestones that can be proven with real data points. That may include financial targets, KPI achievements, the number of people hired, and the number of new locations opened. 

With a list of milestones, the transformation becomes more tangible and follows an incremental approach with real value created throughout the journey. As soon as the people within the organisation recognise that the transformation achieves the projected milestones and generates benefits, the trust in a successful transformation starts growing. Communication across different channels is key to keeping operations running smoothly.  

A key element to a successful transformation is taking note of the customer and the team. During larger transformations, we offer digital channels for weekly or bi-weekly feedback on the customers and the internal team. This lets us assess whether the transformation project is reaching its goals and if there is any missing information, lack of alignment, unsatisfying results, or the need to adjust the speed of the project. This feedback assessment gives us faster reactions to problems before they grow.