IT Support Engineer

Technology

Mid

Gurgaon

Who we are

The next step of your career starts here, where you can bring your own unique mix of skills and perspectives to a fast-growing team.

Metyis is a global and forward-thinking firm operating across a wide range of industries, developing and delivering Big Data, Digital Commerce, Marketing & Design solutions and Advisory services. At Metyis, our long-term partnership model brings long-lasting impact and growth to our business partners and clients through extensive execution capabilities.

With our team, you can experience a collaborative environment with highly skilled multidisciplinary experts, where everyone has room to build bigger and bolder ideas. Being part of Metyis means you can speak your mind and be creative with your knowledge. Imagine the things you can achieve with a team that encourages you to be the best version of yourself.

We are Metyis. Partners for Impact.

What we offer 

Interact with C-level at our clients on regular basis to drive their business towards impactful change
Lead your team in creating new business solutions
Seize opportunities at the client and at Metyis in our entrepreneurial environment
Become part of a fast-growing international and diverse team

What you will do

As an IT Support Engineer, you will be part of our internal Business IT team. You play a key role in the delivery of first class service and technical support to all Metyis employees. The Business IT team manages all workplaces, ensures the right working conditions, and helps all Metyis employees with their incidents, problems, and requests in collaboration with our external IT partner. You will facilitate that our current and new colleagues can always do their work where ever they are.

Assist and guide end users on how to use standard office applications and follow best practices.
Troubleshoot and resolve IT issues related to hardware, software, and other IT services in collaboration with employees.
Handle the technical aspects of onboarding and off-boarding employees.
Install and deploy hardware using Intune and Autopilot tools.
Monitor and manage hardware warranties, replacements, and repairs.
Maintain and update manuals and documentation for IT processes.
Work closely with our internal IT teams and external IT partners to ensure smooth and efficient IT support on a daily basis.

What you’ll bring

At least 2-3 years of working onsite providing IT Support and familiar with IT support processes and tools.
Operational management and support of standard office hardware and applications, for example:
- Windows 10/11 and MacBook installation and management.
- Smart phones and tablets like iPhones, iPads, Android phones.
- Microsoft 365 (tenant) admin centers like Azure AD, Exchange, EndPoint Manager
- Office 365 applications: Outlook, Word, Excel, PowerPoint, OneDrive, SharePoint
- Microsoft Teams and other video conferencing tools and rooms.
- Basic knowlegde of office network (Wi-Fi) and printing.

Fluent in local language(s) and English.

Excellent customer service skills, energetic and enjoys helping people